Privacy Policy - Loop Living Co. (Canada)

Last Updated: April 4, 2025

This Privacy Policy describes how Loop Living Co. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://www.looplivingco.com/ (the "Site").

1. Information We Collect

We collect information about you in different ways when you use our Site:

• Personal Information You Provide:

  • Contact Information: Such as your name, email address, phone number.

  • Shipping Information: Such as your shipping address.

  • Billing Information: Such as your billing address (Note: Payment card details are processed by secure third-party payment processors like Shopify Payments or PayPal; we do not store your full payment card information).

  • Order Information: Details about the products you purchase.

  • Account Information: If you create an account, your username and password (or method for passwordless login).

  • Communications: Information you provide when you contact us (e.g., customer service inquiries).

• Information Collected Automatically:

  • Device Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

  • Usage Information: As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

  • We collect Device Information using technologies like:

    • "Cookies": Data files placed on your device. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.

    • "Log files": Track actions occurring on the Site (IP address, browser type, ISP, referring/exit pages, date/time stamps).

    • "Web beacons," "tags," and "pixels": Electronic files used to record information about how you browse the Site.

2. How We Use Your Information

We use the information we collect generally to:

• Fulfill Orders: Process your payments, arrange for procurement and shipping (including sharing necessary details with our partner suppliers for direct shipment), and provide you with invoices and/or order confirmations.

• Communicate with You: Respond to your inquiries, provide customer support, send shipping updates, and provide information or advertising relating to our products or services (only if in line with the preferences you have shared with us, e.g., email marketing opt-in).

• Screen for Risk and Fraud: Screen orders for potential risk or fraud (particularly using your IP address).

• Improve and Optimize: Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).

• Comply with Legal Obligations: Comply with applicable laws and regulations.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information, as described above:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• Partner Suppliers: As we operate using a direct shipping model, we share necessary Personal Information (typically name and shipping address) with our trusted third-party suppliers solely for the purpose of fulfilling and shipping your order directly to you. We have agreements in place requiring them to protect your information.

• Service Providers: We share information with other third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and analytics (e.g., Google Analytics).

• Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

• Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.

• With Your Consent: We may share your information for other purposes with your explicit consent.

4. Cookies

Our Site uses cookies to enhance your browsing experience, analyze site traffic, and for functionality. By using our Site, you consent to the use of cookies in accordance with this policy. You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

5. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application, behind a firewall. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information. We retain other personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable laws (such as Canada's PIPEDA), which may include the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Withdraw consent or opt-out of certain data processing (like marketing communications).

To exercise these rights, please contact us using the contact information below.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13 years. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us by e-mail at support@looplivingco.com.